The purpose of this Request for Quote (RFQ) is to solicit pricing for a service agreement on the Lake County Water Resource Management Laboratory's (Lab's) existing Thermo Scientific iCAP 7400 ICP-OES. Services shall include one on-site annual preventative maintenance visit with a standard PM kit included. Service agreement shall also include:
Ø Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct a diagnosis and corrective maintenance procedures using the latest digital remote support tools.
Ø 10% discount off billable rates for engineer’s labor, travel and factory-certified replacement parts for on-demand on-site corrective maintenance visits with a targeted response time of 5 business days (from receipt of PO)
Ø Access to an online knowledge base resource
Ø Software and firmware updates upon request and in conjunction with a scheduled preventative maintenance or corrective maintenance visit
Bidders must upload a statement demonstrating that they have the resources and capability to provide the materials and services as described herein and that all work will be performed by trained service technicians.
TERM OF CONTRACT: The Contract will be awarded for an initial one (1) year term.
1. PAYMENTS: The Contractor must submit an accurate invoice for the service agreement to the County using department’s email, [email protected].
2. FURNISH AND INSTALL REQUIREMENTS: The specifications and statement of work contained within this solicitation describe the various functions and classes of work required as necessary for the completion of the project. Any omissions of inherent technical functions or classes of work within the specifications or statement of work will not relieve the contractor from furnishing, installing or performing such work where required for the satisfactory completion of the project.
3. LABOR, MATERIALS AND EQUIPMENT MUST BE SUPPLIED BY THE CONTRACTOR: Unless otherwise stated in this solicitation, the contractor shall furnish all labor, material and equipment necessary for satisfactory contract performance. When not specifically identified in the technical specifications, such materials and equipment must be of a suitable type and grade for the purpose. All material, workmanship, and equipment must be subject to the inspection and approval of the County's Project Manager. The vendor hereby acknowledges and agrees that all materials, except where recycled content is specifically requested, supplied by the vendor in conjunction with this solicitation and resultant contract shall be new, and fit for a particular purpose. In the event any of the materials supplied to the County by the vendor are found to be defective or do not conform to specifications: (1) the materials may be returned to the vendor at the vendor’s expense and the contract cancelled or (2) the County may require the vendor to replace the materials at the vendor’s expense.
QUANTITIES SHOWN IN PRICING AREAS IS FOR EVALUATION PURPOSES ONLY.